Nov 08
Gordon McNenney

by Gordon McNenney Content and Communications Director The Foursquare Skinner Box

Foursquare needs to keep growing to justify its $600 million valuation. Rewarding user activity with real value will be essential for Foursquare – and all brands in the social media space.

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Sep 29
Brian Vella

by Brian Vella Managing Director 100% customer focus

In recent months, there's been a lot of talk about the 10% advantage of overseas online retailers who aren't collecting GST from Australian buyers. But to succeed over the long term, Australian retailers need to become more customer focused.

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Jun 22
Gordon McNenney

by Gordon McNenney Content and Communications Director David Ogilvy: customer experience expert

On June 23, Ogilvy agencies worldwide are celebrating the 100th anniversary of David Ogilvy’s birth, so we’ve been thinking about his life and legacy. I think he's the original CX guru. For Ogilvy, customer insight was just as essential to memorable, effective advertising as it is to building great websites.

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May 10
Gordon McNenney

by Gordon McNenney Content and Communications Director Find something new in search

As in any marketplace, healthy competition should be encouraged in web search. Here are some alternatives to Google and Bing worth giving a go.

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Feb 02

Want to write a novel, but don’t know how? Can’t put pen to paper for that next winning blog post? Don't worry. Someone, somewhere will write it for you.

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Nov 12
Gordon McNenney

by Gordon McNenney Content and Communications Director E-commerce is not un-Australian

Australians sometimes point out that as a nation, we're not that interested in "direct" shopping, whether by catalogue or online. I think history suggests we will gladly embrace any new retail model if it offers value and convenience.

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Aug 04
Gordon McNenney

by Gordon McNenney Content and Communications Director It's all advertising

A brand’s digital presence is its advertising. In many cases, it’s the most important advertising.

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Jun 28

As part of their ‘Be Stupid’ campaign, Diesel took an innovative approach to showcase their Spring/Summer 2010 Collection. Featuring the debut single ‘A Hundred Lovers’ by the artist Josep, users can interact with the video to learn more about the Diesel fashions they see.

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Jun 01
Gordon McNenney

by Gordon McNenney Content and Communications Director The Delphic Oracle and Gowalla

People used to arrive from across the ancient world to hear the wisdom of the oracles at Delphi. A few thousand years later, they still have some very relevant insight for social media marketers.

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May 24

What did you do on the weekend? I changed the Subway global cheese policy.

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Mar 16
Gordon McNenney

by Gordon McNenney Content and Communications Director Learning from eBay

With the rise and rise of sites like Facebook, online communities have become synonymous with networks whose primary purpose is connecting people with friends. But shopping at a local market can be as much about community as socialising. And that’s why the lessons of eBay are important for digital marketers who hope to build their own vibrant online communities.

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